Frequently Asked Questions
Most Common FAQs
Do you have questions about our products, delivery or anything else? Our Frequently Asked Questions page is here to help provide the answers. If you need further help please Contact Us.
Yes, we are happy to work with your business to outfit your whole crew with special discounts, personalisation and more. Please visit Trade to learn more.
Yes, with our Buy More & SAVE option you save $$ when you buy more. Maximum discount is up to 10% - which is calculated prior to purchase.
After you place your order, you cannot modify it online. Please contact Customer Service (Monday-Friday) on +613 9427 0033 immediately to discuss your options prior to despatch. Please also refer to our Returns Policy.
No, there is no minimum orders.
Yes, we certainly can embroider/print your business/personal name or logo on our products. We offer very competitive pricing. Please visit Branding to discuss your branding requirements.
We accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay and ZipPay (Australia and NZ only) as well as payment via EFT. We use National Australia Bank’s secure payments system to ensure your payment details are secure and safe.
For purchases made from international locations, we accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay and ZipPay (Australia and NZ only). You may incur international currency conversion fees from your financial institution. We use National Australia Bank’s secure payments system to ensure your payment details are secure and safe.
We offer FREE Delivery for orders over $100 within Australia. And for orders under $100 a flat shipping fee of $13.20 applies. We offer a Delivery Charge Flat Rate of A$25 to most international destinations.
Yes. When purchasing goods online you can choose ‘Click & Collect’ to pick up your order from our Richmond Warehouse/Showroom for FREE. Our Richmond Warehouse/Showroom is located at 114 Murphy Street, Richmond, VIC 3121 Australia. Pick up between 8.30 am - 4.30 pm (Monday to Friday).
Yes, we ship to most international locations. Please see the list of countries on our checkout page to see if we ship to your country. We offer a Delivery Charge Flat Rate of A$25 to most international destinations.
Please refer to our Returns & Exchanges Policy for full information.
Please refer to our comprehensive Size Guide for Chef Jackets, Chef Pants, Clogs & Aprons.