Do you have questions about our products, delivery or anything else? Our Frequently Asked Questions page is here to help provide the answers. If you need further help please Contact Us.
Do you offer trade pricing?
Yes, we are happy to work with your business to outfit your whole crew with special discounts, personalisation and more. Please visit Trade to learn more.
Do you offer discounts on bulk orders?
Yes, with our Buy More & SAVE option you save $$ when you buy more. Maximum discount is up to 10% - which is calculated prior to purchase.
Can I modify my order after it’s placed or what if I want to change my order?
After you place your order, you cannot modify it online. Please contact Customer Service (Monday-Friday) on +613 9427 0033 immediately to discuss your options prior to despatch. Please also refer to our Returns Policy.
Do you have a minimum purchase?
No, there is no minimum orders.
Can I personalise my aprons/chef uniforms with my business name/logo?
Yes, we certainly can embroider/print your business/personal name or logo on our products. We offer very competitive pricing. Please visit Branding to discuss your branding requirements.
What payment methods and terms apply? Is my payment online secure?
We accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay and ZipPay (Australia and NZ only) as well as payment via EFT. We use National Australia Bank’s secure payments system to ensure your payment details are secure and safe.
What international payment methods are accepted? Is my payment online secure?
For purchases made from international locations, we accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay and ZipPay (Australia and NZ only). You may incur international currency conversion fees from your financial institution. We use National Australia Bank’s secure payments system to ensure your payment details are secure and safe.
Do you charge shipping?
We offer FREE Delivery for orders over $100 within Australia. And for orders under $100 a flat shipping fee of $13.20 applies. We offer a Delivery Charge Flat Rate of A$25 to most international destinations.
Can I pick up my order from your Richmond Warehouse/Showroom (Melbourne )?
Yes. When purchasing goods online you can choose ‘Click & Collect’ to pick up your order from our Richmond Warehouse/Showroom for FREE. Our Richmond Warehouse/Showroom is located at 114 Murphy Street, Richmond, VIC 3121 Australia. Pick up between 8.30 am - 4.30 pm (Monday to Friday).
Do you ship internationally?
Yes, we ship to most international locations. Please see the list of countries on our checkout page to see if we ship to your country. We offer a Delivery Charge Flat Rate of A$25 to most international destinations.