Frequently Asked Questions - FAQs
Do you have questions about our products, delivery or anything else? Our Frequently Asked Questions page is here to provide the answers. If you need further help please contact us.
1. Do you offer trade pricing?
Yes, we are happy to work with your business to outfit your whole crew with special discounts, personalisation and more. Please contact us to learn more.
2. Do you offer discounts on bulk orders?
Yes, with our multi-buy option you save when you buy more. The maximum discount is up to 10% which is calculated prior to purchase.
3. Can I modify my order after it’s placed or what if I want to change my order?
After you place your order, you cannot modify it online. Please contact us immediately to discuss your options prior to despatch. Please refer to our Returns Policy.
4. Do you supply samples?
We do not supply samples, however you can purchase one item or alternatively visit our showroom in Melbourne at 114 Murphy Street Richmond.
5. Do you ship internationally?
Yes, we ship to most international locations with DHL. Please see the list of countries on our checkout page to see if we ship to your country.
6. What payment methods and terms apply? Is my payment online secure?
We accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay, eWAY and Zip (Australia and NZ only). We use a secure payment gateway to ensure your payment details are secure and safe.
7. What international payment methods are accepted? Is my payment online secure?
For purchases made from international locations, we accept payments from major payments companies including Visa, Mastercard, AMEX, PayPal, Afterpay, eWAY and Zip (Australia and NZ only). You may incur international currency conversion fees from your financial institution. We use a secure payment gateway to ensure your payment details are secure and safe.
8. Can I personalise my aprons/chef uniforms with my business name/logo?
Yes, we certainly can embroider/print your business/personal name, logo. We offer very competitive pricing. Please contact us directly about your branding requirements.
9. Do you have a minimum purchase?
No, there is no minimum orders.
10. Can I pick up my order from your Melbourne warehouse?
Yes. When purchasing goods online you can choose to pick up your order from our Melbourne warehouse for free. Our Richmond warehouse is located at 114 Murphy Street, Richmond, VIC 3121. Pick up times are 8.30 am to 4.30 pm, Monday to Friday.
11. Do you charge shipping?
We offer FREE delivery for orders over $100 within Australia. And for orders under $100 a flat shipping fee of $9.90 applies. For international orders the shipping fee with DHL is calculated at check out.
12. Can I return/exchange items?
Please refer to our returns/exchange policy.
13. How do I know what size to choose?
Please refer to our size guide.