Shopping online at Aussie Chef is as safe as shopping in an actual store. This site uses the latest industry standard encryption, to protect the loss, misuse or alteration of your credit card information under our control. In the same way department stores use EFTPOS terminals to process credit card transactions, Aussie Chef uses National Australia Bank's secure payments system to process credit card payments via the EFTPOS system.
Once Aussie Chef has processed a transaction against a credit card number, we do not store the card number, even against your order. That's why when processing refunds; we need to contact you by phone in order to obtain your card details again.
Aussie Chef is committed to providing its users with an Internet experience that respects their personal privacy concerns. Aussie Chef does not participate in spamming. We guarantee that we will provide mechanisms for you to communicate your privacy concerns to us and that we will respond to them thoroughly and thoughtfully. We guarantee that Aussie Chef will provide the means for you to manage and control the information that you have provided to us.
Collection and Use of Your Information
The personal information we collect is primarily intended to offer better customer service and to improve communication. Aussie Chef collects personal data for the purpose of providing a product requested by the customer. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their order.
Information may also be used to inform relevant customers of additional products and services, which may be of interest to them. Please note, that all marketing material that is sent to the customer will include the option to request removal from our contact lists.
Disclosure of Information
Under no circumstances will Aussie Chef sell or receive payments or services for disclosing customer's personal information. Unless we are required by law to disclose such information Aussie Chef will not disclose personal information that may be given to us to any organisation or person outside of the company.
Aussie Chef operates via secure data networks that are designed to protect the customer's privacy and security.
Aussie Chef will do its best to ensure that any information provided by the customer is held secure in a manner designed to protect information from internal and external access by anyone other than specifically authorised Aussie Chef Staff.
Aussie Chef Customers have the right to remain anonymous except in those transactions (such as Credit Card) where personal information is required to complete such transactions.
Copyright on the Aussie Chef website is the property of International Trading Agencies Pty Ltd. Material on this website also comprises copyright material, trademarks and registered trademarks that are the property of International Trading Agencies Pty Ltd and third parties. This property may only be used for the purposes of browsing the Aussie Chef website and acquiring goods from Aussie Chef.
Registered Customer Accounts
You may register as an Aussie Chef Customer when placing an order online. As a registered Aussie Chef Customer you may update, edit or terminate your customer account at any time. You agree to maintain and update the information as supplied by yourself to ensure accuracy at all times. As a registered Aussie Chef customer, you are responsible for maintaining the confidentiality of your own membership account and password. You agree to take responsibility for all activities that occur under your membership account and password.
A Freight Charge of $9.90 including GST will apply to all deliveries within Australia, where the destination is serviced by Australia Post. For VIP Members Only Free Delivery on all orders over $150 within Australia applies. For Non Members Free Delivery on all order over $250 within Australia applies
When purchasing goods online you can choose to Pick Up from our Warehouse in Richmond and save the freight cost of $9.90. At the check out simply select "Pick Up From Warehouse". All "Pick Up From Warehouse" orders are available from our Richmond warehouse at 114 Murphy Street, Richmond, VIC 3121. Pick Up Times: 8.30am to 4.30pm, Monday to Friday.
For all goods purchased for delivery outside of Australia a freight charge will need to be calculated to determine the correct cost and method of delivery. In order to determine this calculation the weight and cubic measurement of each purchase will need to be applied according to Australia Post International Parcel Charges. Since we do provide for online purchasing for our international customers, each enquiry should be directed to [email protected] and one of our staff members will personally look after your requirements and handle the processing and despatch of your goods.