Returns & Exchange
If you are not completely satisfied with your purchase for any reason Aussie Chef Clothing Company will happily accept the return for credit or exchange of your purchase for another item.
The following terms and conditions apply to the return or exchange of goods
- Goods must be returned within 14 days of purchase
- Goods must be in their original saleable condition complete with tags, labels & original packaging
- Goods must be unworn, unaltered and free of damage
- A copy of the invoice should be included with the return to identify the items & date of purchase
- Goods which are not returned in their original saleable condition complete with tags, labels & original packaging may not be accepted or a restocking fee of up to 25% of their value may be applied at the discretion of Aussie Chef Clothing Company
- Return of faulty goods for exchange or credit - If faulty goods are being returned for exchange or credit, the exchange or credit will be only processed once the goods have been returned to Aussie Chef Clothing Company. The goods can be returned via Australia Post or other Carrier as agreed by Aussie Chef Clothing Company & the cost of doing so will be paid for by Aussie Chef Clothing Company but only after the goods have been received back. No postage or carrier cost will be paid prior to return unless otherwise agreed.
- Aussie Chef Clothing Company Pty Ltd and its directors reserve all rights in regards to all matters contained herein and will have the final say if a dispute arises regarding any of our products or services
What to do
- Call Customer Service on +61 3 9427 0033 or email [email protected]
- A Customer Service Representative will advise you how to return your goods
- If you are returning the goods for a refund please note that the refund amount will not include any freight or handling charges and will be credited back to the original source of payment ie your credit card
- If the goods are being returned for exchange please include a prepaid Australia Post satchel to enable us to send the exchanged goods to you