updated 01.01.2023
Returns
30 Day Refund & Exchange Policy
Customer Information
Aussie Chef Clothing Company is Australia's leading supplier to the hospitality industry of Chef Apparel Aprons and accessories. Designed in Australia we take pride in producing the highest and best quality products available in the market today.
Please consider your purchase carefully. Items sold in clearance may be end of run, samples, seconds or slightly imperfect, they are NOT subject to any warranty claim and cannot be return for credit or refund if you are not satisfied.
All goods are guaranteed for 30 Days from the date of purchase against manufacturing defects. Goods are considered faulty if there is a manufacturing or structural defect that would affect the practical use and performance of the product. Fabric imperfections, stains & marks may not be considered manufacturing faults or defects.
Colour fastness is NOT warranted or considered a manufacturing defect, and no assertions are made to colour fastness. It is the responsibility of the buyer to test for colour fastness prior to using any goods purchased.
Warranty
All goods are guaranteed for 30 Days from the date of purchase against manufacturing defects. Goods are considered faulty if there is a manufacturing or structural defects. Goods are considered faulty if there is a manufacturing or structural defect that would affect the practical use and performance of the product. Fabric imperfections, stains & marks may not be considered manufacturing faults or defects. Colour fastness is not warranted or considered a manufacturing defect, and no assertions are made to colour fastness. It is the responsibility of the buyer to test for colour fastness prior to using any goods purchased.
It is advised that all goods be washed separately before first use and in accordance with washing instructions to determine their suitability to be fit for purpose.
Any goods purchased must be fit for purpose and it is the customers responsibility to ensure that goods are fit for purpose and used in accordance with that purpose.
A warranty claim must be made within 30 days from the date of purchase, or the claim can be denied.
The use of goods subject to a warranty claim should cease immediately once the claim is lodged and until the claim is dealt with and finalised.
The further use of goods subject to a warranty claim will immediately void the claim.
Aussie Chef Clothing cannot be held responsible for any decision made by the user to continue to use goods which are subject to a warranty claim where that use could cause an adverse outcome.
The following Terms and Conditions apply to the Return or Exchange of Goods
- • If you wish to return any goods purchased you will be required to contact our office at sales@aussiechef.com.au explaining your reason for return. Once your email is received by us you will be notified and given a Return Order Number. No returns will be processed without a Return Order Number.
- • Once agreement has been reached to return goods they must be returned and received within 30 days of the date of invoice unless otherwise agreed.
- • Goods purchased on Clearance cannot be returned for exchange or refund.
- • Goods should be in their Original Saleable Condition complete with all packaging material.
- • Goods should not be used or altered and must be free of damage.
- • Copy of the Invoice should be included with the return to identify the items & date of purchase.
- • Return Shipping Costs - Return shipping costs will be borne by the purchaser unless otherwise agreed.
- • Returned Deliveries & Uncollected Parcels - Return to Sender (RTS) - If a delivery is unsuccessful due to an incorrect address, failed delivery attempts or non-collection from a nominated pick up point notified by email (courier notification), the parcel will be returned to our warehouse. Once goods are returned to our warhouse you will be notified and given 30 days to arrange redelivery at your expense. If we do not hear from you within this period, your order will be treated as a "Change of Mind" return. A refund will be issued for the value of the goods less a 25% restocking fee. The originall shipping charges are non-refundable, where applicable. Should you wish to have your order redelivered a redelivery fee will apply as per our standard online shipping charge. Please contact our office info@aussiechef.com.au to arrange payment and despatch.
- • Change of Mind - Under the Australian Consumer Law (ACL), the customer is not entitled to a refund or replacement for a change of mind. However, if Aussie Chef Clothing agrees to accept the goods back a restocking fee of up to 25% of the value of the goods, including the freight charge may apply.
- • Order Cancellation - If any order is cancelled by the customer prior to despatch, a cancellation fee of $15 will apply to cover third party transaction cost and fees. Once goods are despatched our normal returns policy applies.
- • Customised, Personalised or Branded goods - Any goods that have been made to order, embroidered or screen printed cannot be returned once purchased.
- • Clearance Items - Cannot be returned for Credit, Refund or Exchange.
- • Knives - Due to safety and hygiene reasons, knives cannot be returned for Credit, Refund or Exchange.
Colour fastness is NOT warranted or considered a manufacturing defect, and no assertions are made to colour fastness. It is the responsibility of the buyer to test for colour fastness prior to using any goods purchased.
Faulty Goods
Goods are considered faulty if there is a manufacturing or structural defect that would affect the practical use and performance of the product. Fabric imperfections, stains & marks are not considered to be manufacturing faults. Colour fastness is NOT warranted or considered a manufacturing defect, and no assertions are made to colour fastness. It is the responsibility of the buyer to test for colour fastness prior to using any goods purchased.
The following Terms and Conditions apply to the Return or Exchange of Goods
- • Faulty goods can only be returned by prior written agreement. All requests to return goods must be in writing to sales@aussiechef.com.au with a reason for return accompanied by photos & proof of purchase.
- • If faulty goods are being returned for a refund or exchange, the goods can only be returned as prescribed by Aussie Chef Clothing Company at our expense. No postage or carrier cost will be paid prior to the return of the goods unless otherwise agreed.
Additional Terms
Aussie Chef Clothing Company Pty Ltd and its directors reserve the right to charge a re-stocking fee of up to 25% of the value of the goods if deemed applicable.
Aussie Chef Clothing Company Pty Ltd and its directors reserve all rights in regards to all matters contained herein and will have the final say if a dispute arises regarding any of our products or services.
For detailed information go to our General Terms & Conditions of Sale
How do I start the process?
Contact Us
Call Customer Service (Monday-Friday) on +61 3 9427 0033 or email sales@aussiechef.com.au
Our Customer Service Representatives will advise you on how to return your goods. If you are returning the goods for a refund please note that the refund amount will not include any freight or handling charges and will be credited back to the original source of payment - ie. your credit card.
If the goods are being returned for exchange please include a prepaid Australia Post satchel to enable us to send the exchanged goods to you.