Terms & Conditions

When goods are purchased from Aussie Chef Clothing Company it is assumed that the buyer understands and accepts all the Terms and Conditions of sale set out herein.

For Aussie Chef to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details. Please note, if you do not receive an email confirmation, your order has not been processed.

If you have any enquiries/questions please call Customer Service (Monday-Friday) on +613 9427 0033 or email us at sales@aussiechef.com.au

Orders will not be despatched until payment is made in full and Aussie Chef is satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details, you have given are incorrect additional charges may apply including redelivery of the goods in this instance Aussie Chef will not refund your payment.

Aussie Chef cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.

Prices of goods, delivery and other charges displayed on the Aussie Chef website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions, images and pricing. In the interest of product development, some product features may be improved and hence vary slightly.

The images shown on the website are representative of the Aussie Chef Clothing product range and may vary from the actual garment in colour and texture once purchased.

It is not always possible to reproduce the exact colour and texture to match garments and aprons from batch to batch and during different manufacturing cycles. Items may appear different in colour and texture when viewed on different devices such as phones, tablets and desktop computers due to personalised individual colour and resolution settings.

Every effort possible is made to maintain the consistency of quality, look and feel of all our apparel. Some variations may occur in the manufacturing process which are out of our control. These variations will not affect the performance or functionality of any apparel. We do not guarantee colour fastness, and all garments should be tested prior to use.

Variations may include colour & textural differences in apparel from batch to batch and manufacturing cycles, however fabric construction remains the same.

No part of this website including images or corporate logos may be reproduced, stored or transmitted without the prior written permission of International Trading Agencies P/L and Aussie Chef Clothing Company P/L.

Discount Code Promotion

e-Gift Cards

Purchasing an Aussie Chef e-Gift Card

Order Delivery

Aussie Chef will endeavour to dispatch your order as soon as possible once received and verified for payment and delivery details.

Whilst no delivery date or time frame can be guaranteed please allow up to 10 business days Australia wide and up to 21 days worldwide to receive your goods.

Authority to Leave the Goods - Without Signature

If your delivery instruction, which is given separately to our carrier, is an Authority to Leave the goods at your nominated address without signature, no responsibility will be taken by Aussie Chef Clothing Company for any subsequent loss or damage.

Prices

All prices quoted are inclusive of GST and quoted in Australian Dollars or your selected currency as shown on our website. Prices are subject to change withour notice.

Clearance Items

Please consider your purchase carefully. Items sold in clearance may be end of run, samples, seconds or slightly imperfect, they are NOT subject to any warranty claim and cannot be return for credit or refund if you are not satisfied.

Knives

Due to safety and hygiene reasons, knives cannot be returned for credit, refund or exchange.

Warranty

All goods are guaranteed for 30 Days from the date of purchase against manufacturing defects. Goods are considered faulty if there is a manufacturing or structural defect that would affect the practical use and performance of the product. Fabric imperfections, stains & marks may not be considered manufacturing faults or defects.

Colour fastness is NOT warranted or considered a manufacturing defect, and no assertions are made to colour fastness. It is the responsibility of the buyer to test for colour fastness prior to using any goods purchased.

Please consider your purchase carefully. Items sold in clearance may be end of run, samples, seconds or slightly imperfect, they are NOT subject to any warranty claim and cannot be return for credit or refund if you are not satisfied.

It is advised that all goods be washed separately before first use and in accordance with washing instructions.

Any goods purchased must be fit for purpose and it is the customers responsibility to ensure that goods are fit for purpose and used in accordance with that purpose.

A warranty claim must be made within 30 days from the date of purchase, or the claim can be denied. The use of goods subject to a warranty claim should cease immediately once the claim is lodged and until the claim is dealt with and finalised.

The further use of goods subject to a warranty claim will immediately void the claim.

Aussie Chef Clothing cannot be held responsible for any decision made by the user to continue to use goods which are subject to a warranty claim where that use could cause an adverse outcome.

Returns & Exchanges

For detailed information go to our Return & Exchange Policy.

Change of Mind

Under the Australian Consumer Law (ACL), the customer is not entitled to a refund or replacement for a change of mind. However, if Aussie Chef Clothing agrees to accept the goods back a restocking fee of up to 25% of the value of the goods, including the freight charge may apply.

Returned Deliveries & Uncollected Parcels - Return to Sender (RTS)

If a delivery is unsuccessfull due to an incorrect address, failed delivery attempts or non-collection from a nominated pick up point notified by email (courier notification), the parcel will be returned to our warehouse.

Once goods are returned to our warehouse, you will be notified and given 30 days to arrange redelivery at your expense. If we do not hear from you within this period, your order will be treated as a "Change of Mind" return. A refund will be issued for the value of the goods less a 25% restocking fee. The original shipping charges are non-refundable, where applicable.

Should you wish to have your order redelivered, a redelivery fee will apply as per our standard online shipping charge. Please contact our office info@aussiechef.com.au to arrange payment and despatch.

Order Cancellation

If any order is cancelled by the customer prior to despatch, a cancellation fee of $15 will apply to cover third party transaction cost and fees.
Once goods are despatched our normal returns policy applies, see Returns & Exchange Policy for further information.

Additional Terms & Conditions

Products are subject to availability. Aussie Chef does not warrant that a product is available or suitable for your purposes and by accessing this website you agree that Aussie Chef will not be liable for any product that is not available or not suitable for your purposes or individual needs.

All products purchased must be fit for purpose and cannot be used for any purpose that is contrary to their intended use as prescribed by Aussie Chef Clothing Co.

These Terms and Conditions govern the use of Aussie Chef (the website) and the purchase of any goods from it. The website is owned and operated by International Trading Agencies Pty Ltd.

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability (“Terms and Conditions”). Aussie Chef reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

If you purchase goods from Aussie Chef, we may require you to provide your name, address, email address, credit card number or other details (“customer information”). We may subsequently require further details to enable the processing of any orders that you make. You agree to provide Aussie Chef with current, complete and accurate customer information when asked to do so by the website or an employee of Aussie Chef.

It is a violation of the law to place orders under a false name or with a fraudulently obtained credit card. Fraudulent ordering will be prosecuted to the fullest extent the law allows. Any party engaged in illegal activities involving the use of this website will be subject to civil and criminal sanctions and prosecution. Aussie Chef does not guarantee that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website.

Limitation of Liability

Australian Consumer Law (ACL) guarantees certain conditions, warranties and undertakings, and gives the Customer other rights, to the quality, of consumer goods sold in Australia. Nothing in these Terms purports to modify or exclude the conditions, warranties, guarantees and undertakings, and other legal rights, under the Australian Consumer Law and other laws which cannot be modified or excluded.  

Nothing in this clause excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL) or any other applicable law that cannot be lawfully excluded.

To the extent permitted by law, Aussie Chef Clothing Company’s liability for a failure to comply with a consumer guarantee under the ACL is limited, at its option, to:
(a) the replacement of the goods or supply of equivalent goods;
(b) the repair of the goods;
(c) the payment of the cost of replacing the goods or acquiring equivalent goods; or
(d) the payment of the cost of having the goods repaired.

Use of the product

All products sold by Aussie Chef Clothing Company are designed and manufactured primarily for use in the hospitality industry and must be used in accordance with normal food handling practices no warranty is given if products are used for other purposes or outside of normal practices.

Performance of the product

If any product is not performing as prescribed the user should immediately cease its use and refer the issue to Aussie Chef Clothing Co for further instructions.
Except as required by law, Aussie Chef Clothing Company is not liable for any indirect, special, incidental, or consequential losses or damages arising from the use of its products or this website.

Aussie Chef Clothing Company Pty Ltd and its directors reserve all rights, in regards to all matters contained herein and will have the final say if a dispute arises regarding any of our products or services.